FAQ | CIMS

Is CIMS an out-of-the-box solution? Or does it need to be customized for each product?

Every project is unique, so a project set-up phase is necessary. However, the project set-up phase can be shortened if you select the settings typically used for projects similar to yours.

Can I purchase and use CIMS without ongoing programming and data scientist support?

During the setup phase, data scientist and programmer support is necessary. Ongoing support is recommended for large, complex projects. As-needed support is another option for straightforward projects with well-defined processes and information needs.

What does the sync feature do?

The sync feature saves your data to the database and pulls other users’ data onto your device. This prevents data loss and allows users to view the work that has already been performed.

Will my data save if I can't perform a sync?

If you lose connectivity while entering data, that data will save to your iPad until you are able to perform a sync.

What can be included in project maps?

Any geolocation-based file (such as MicroStation, AutoCAD, or Google Maps) can be loaded into the map as a map layer.

How do I get technical support?

Click here to fill out the Help Desk Ticket Form.

How do I create or approve lots, tests, and inspections?

Click here to request a demo for comprehensive training or technical support for specific questions.

How do I update user permissions, test requirements, proctor library entries, control point questions, etc.?

Click here to request a demo for comprehensive training or technical support for questions that can be handled remotely.

How do I update a digital tool or workflow?

Contact your CIMS rep, or click here to submit a Help Desk Ticket Form to request technical support.

How is the CIMS software licensed? Is it licensed per user?

CIMS is not licensed on a per-user basis. Instead, our licensing model is based on the size and complexity of the project being supported. This approach allows project teams to provide access to all necessary stakeholders—whether in the field, lab, or office—without worrying about individual user limits. By aligning licensing with project scope, CIMS ensures flexibility, scalability, and cost efficiency for projects of varying sizes and requirements.

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